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Frequently Asked Questions

How much does the shipping cost?

When will I receive my order?

What are the shipping options?

Do you ship internationally?

What's your returns and refunds policy?

What does the warranty cover?

Can I make changes to an order I already placed?

Can I cancel my order once it has been placed?

How hot can the natural jade get?

Can the charging cord be used internationally for 220v?

Do I need to charge Pure Spa 24 hours before my first use?

How do I clean Pure Spa?

Which payment methods do you accept?

Will my credit card information be stored?