Warranty Policy

1 Year Limited Warranty

At Klean Beauty every device is subjected to our test procedures to ensure it meets our specifications. A defective product is extremely rare. All Klean Beauty devices come with a 1-year limited warranty covering any manufacturer defect-related problems resulting from daily use of the product. 

If the product becomes defective within the one-year warranty from the original invoice date, please email us at info@kleanbeautyus.com to arrange for a replacement. Shipping and handling fees are to be paid for by the customer.

We look into all returned products to help us improve and avoid similar issues from occurring again.

 

WARRANTY LIMITATIONS

This warranty does not include:

  • Damage resulting from misuse, abuse, negligence, accidents or shipping damage
  • Any condition resulting from incorrect or inadequate maintenance or care
  • Dissatisfaction due to buyer’s remorse
  • Damages incurred during transportation

 

CLAIM PROCEDURES:

  • Claims for defective merchandise must be made within ONE year from the invoice date. Claims for missing parts must be made within 60 calendar days after the merchandise is received
  • Any claim for defective merchandise returns must be packed in original packaging
  • We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field
  • Pictures are required to claim defective merchandise, along with a copy of the original invoice
  • If the claim is justified, the item(s) or part(s) will be repaired or replaced.
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